Visitor Services Officer

Forestry England is seeking a Visitor Services Officer for a fixed-term role in Stoke-on-Trent, UK. The position involves welcoming visitors to Wyre Forest, providing information on membership and volunteering, and ensuring visitor facilities are safe and clean. The role includes responding to inquiries, conducting surveys, and promoting activities via social media. The salary is £26,959 pro rata for 28 hours per week, with various employee benefits.
Please Note:
Job Introduction

We are Forestry England.

We live and breathe forests.

Job title –Visitor Services Officer

Salary-£26959 pro rata

Contract type –Fixed-Term Appointment with the possibility of extension

Hours –28 per week

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber .

What you’ll do…

You will be part of a team which provides an exceptional welcome to people visiting Wyre Forest. Whether through responding to enquiries with enthusiasm and expertise, greeting people and informing them of our amazing membership and volunteering offers, or building relationships with the business partners who help make the Wyre experience what it is, you will provide outstanding service. You will ensure our visitor facilities are clean, safe and accessible, respond to unexpected incidents, carry out visitor surveys and let people know about our offer and activities through social media.

Please see the job description below for more information and details about what we need from you.

Where you’ll work…

Forestry England is a world leader in sustainable forestry and is the largest provider of outdoor recreation opportunities in the country. This role is based at Wyre Forest, the largest woodland National Nature Reserve in England.

Benefits…

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit.Pension Scheme
• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

How to apply…

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

You will be assessed on experience, behaviours and strength-based questions during your interview.

The being assessed at interview are –Behaviours
• Working Together
• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing

Successful candidates will undergo a criminal record check and the governmentbaseline personnel security standardcheck.

If you're planning to use AI to support your application, please ensure you've read our guidelineshere first.

Nationality requirements…

Read more about nationality requirements .here

Working for the Civil Service…

Forestry England is part of theCivil ServiceThe Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the. andGreat Place to Work for Veteransinitiative.Prison Leaver Recruitment

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: .

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