Training Content Designer

Fidelity Services Group is seeking a Training Content Designer in South Africa to develop and deliver high-quality training programs. The role involves instructional design, facilitation, and project management, requiring strong managerial skills and experience in adult learning principles. Candidates should have a relevant degree and 5-7 years of training design experience, along with excellent communication and project management abilities.
Position Overview

We are seeking a highly competent and experienced Training Content Designer to develop, manage, and deliver high-quality development programmes across the organisation. The ideal candidate will combine instructional design expertise with strong facilitation skills and proven managerial experience.

This role requires a strategic thinker who can design impactful learning solutions aligned to business objectives, while also managing training projects, stakeholders, and programme performance.

Key Responsibilities
• Learning Design & Development
• Design, develop, and review training materials, facilitator guides, learner workbooks, assessments, and supporting resources.
• Develop structured development programmes (leadership, supervisory, technical, and compliance-based).
• Ensure alignment with organisational strategy and competency frameworks.
• Apply adult learning principles and instructional design methodologies.
• Convert technical and operational content into engaging learning interventions.
• Integrate blended learning approaches (classroom, virtual, e-learning, and workplace-based learning).
• Facilitation & Programme Delivery
• Facilitate development programmes at various organisational levels.
• Deliver engaging, interactive sessions that drive measurable learning outcomes.
• Manage classroom and virtual training environments effectively.
• Conduct learner assessments and provide constructive feedback.
• Monitor and evaluate training effectiveness.
• Programme & Project Management
• Manage end-to-end training projects, from needs analysis to evaluation.
• Coordinate programme logistics and scheduling.
• Ensure quality assurance of training content and delivery.
• Maintain compliance with relevant accreditation and regulatory requirements (where applicable).
• Track and report on programme performance and learner progress.
• Managerial Responsibilities
• Lead and mentor junior facilitators and instructional designers.
• Manage training budgets and resource allocation.
• Oversee training performance metrics and improvement initiatives.
• Engage with senior management and key stakeholders to identify development needs.
• Drive continuous improvement within the Learning & Development function.

Minimum Requirements
• Degree or Diploma in Education, Human Resources, Training & Development, Industrial Psychology, or related field.
• Relevant facilitator and/or assessor certification (where applicable).
• Minimum 5–7 years’ experience in training design and facilitation.
• Minimum 3 years’ managerial or supervisory experience within a learning environment.
• Proven experience in designing structured development programmes.
• Strong understanding of adult learning principles and instructional design frameworks.
• Excellent communication and presentation skills.
• Strong organisational and project management capabilities.

Competencies
• Strategic thinking and planning
• Leadership and team management
• Stakeholder engagement
• Strong analytical and problem-solving skills
• High attention to detail
• Ability to work under pressure and meet deadlines

Preferred Experience
• Experience within corporate or regulated environments.
• Exposure to accreditation frameworks and compliance reporting.
• Experience with digital learning tools and LMS platforms.

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within five (5) working days from the closing date, please regard your application as unsuccessful.

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