Spanish Bilingual Customer Service Representative (ZR_22464_JOB)

BruntWork is seeking a Spanish Bilingual Customer Service Representative for a remote, independent contractor position. The role involves 40 hours per week, primarily handling inbound and outbound calls related to pest control services. Responsibilities include scheduling appointments, assisting with billing inquiries, and coordinating with technicians. Candidates must have strong communication skills in Spanish, customer service experience, and the ability to work in Mountain Time hours.
This is a remote position.
Job Highlights:

Contract type: Independent Contractor
Scope:
• 40 hours per week or 8 hours per day
• Monday - Saturday with Sunday and a week day off7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM East Orem, UT Time, (8 hours per day/40 hours per week)
• 1 hour unpaid lunch

Client Time zone: Orem, Utah, USA

Company Overview:
The client is a pest solutions company that services multiple states. They receive leads through forms on their website as well as text messages. Their main service is dealing with various bug infestations that customers have. They have a team of sales agents who close qualified leads after the leads have been initially qualified.

Responsibilities:
• Answer inbound calls and make outbound calls (80% of work is over the phone)
• Schedule and reschedule pest control service appointments
• Assist with billing information and inquiries
• Coordinate with field technicians for various customer-related requests
• Respond to customer SMS messages regarding rescheduling
• Handle an average of 10-12 calls per hour
• Leave voicemails for outbound calls when necessary
• Handle customer interactions primarily via phone and SMS
• Manage scheduling for pest control services
• Provide first-level support for billing queries
• Coordinate between customers and field technicians

Requirements
• Excellent verbal communication skills
• Must know how to speak Spanish​
• Ability to speak with a neutral accent
• Proficiency in using CRM and dialer software
• Minimum of 3 years customer service experience
• Capability to work in Mountain Time zone hours
• Strong multitasking abilities
• Reliable internet connection and computer equipment

Benefits
Independent Contractor Perks:
• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring
• Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22464_JOB