Sales & Rental Specialist

The Sales & Rental Specialist at wolfis in Abu Dhabi is a customer-focused role that involves assisting cycling enthusiasts in selecting bikes and gear, managing the rental fleet, and driving sales and rental revenue. Responsibilities include engaging customers, providing product knowledge, overseeing rentals, maintaining equipment, and supporting merchandising efforts. The position requires 2 years of sales experience, preferably in the cycling or sports industry, along with strong communication skills.
Role OverviewThe Sales and Rental Specialist is a key customer-facing role focused on delivering outstanding service to cycling enthusiasts and newcomers alike. Working in a fast-paced retail and rental environment, you will assist customers in selecting bikes, gear, and accessories that meet their unique needs, while also managing the rental fleet to ensure it remains in excellent working condition. This role combines expert product knowledge, a passion for cycling, and strong sales skills to create an exceptional experience for every customer.As a Sales and Rental Specialist, you will be responsible for driving both sales and rental revenue by providing knowledgeable recommendations, offering fitting and setup assistance, and ensuring a smooth and enjoyable rental process. You will play a crucial part in representing the brand s values and fostering customer loyalty by making customers feel valued and informed. ResponsibilitiesGreet and engage customers, assessing their needs and recommending bikes, accessories, and services that best fit their requirements.Educate customers on product features, benefits, and options, including bikes, accessories, gear, and maintenance products.Close sales effectively while meeting or exceeding monthly sales targets, upselling accessories, services, and other complementary products.Oversee the rental process, including checking equipment in and out, explaining usage, and handling payment and documentation.Maintain accurate records of rentals, schedules, and returns, ensuring equipment availability and readiness for customers.Ensure that all rental bikes and gear are in excellent condition by performing regular inspections and coordinating with the service team for maintenance or repairs.Provide feedback to the purchasing team about customer preferences, bestsellers, and potential new product lines.Deliver a positive customer experience by listening to customer feedback and responding promptly to inquiries, complaints, and special requests.Ensure a seamless shopping and rental experience by providing product setup and fitting assistance, answering product-related questions, and offering post-purchase support.Support merchandising efforts by setting up engaging product displays and promotional signage to enhance store appeal.Monitor rental inventory, ensure adequate stock of accessories (such as helmets, locks, lights), and report supply needs. Maintain accurate records of sales transactions, rental agreements, customer details, and inventory counts.Generate daily or weekly sales and rental reports, providing insights into sales performance and identifying areas for improvement.Collaborate with the team on promotions, seasonal sales events, and marketing campaigns, contributing ideas to increase store traffic and sales.Ensure compliance with all health, safety, and industry regulations, including maintaining safety standards for rental and demo bikes.Educate customers on the safe use of bicycles, helmets, and other gear, providing instructions for safe cycling practice.Positive attitudeRequirements for the Role2 years Sales experience, relevant experience in the Cycling or wider sports industry is preferred.Excellent communication and presentation skills to work with colleagues and customers.Precision and attention to detail are crucial when dealing with customers.High ethical standards and a commitment to maintaining integrity. Cultural sensitivity and the ability to negotiate respectfully is a must.Lead an active lifestyle.