Regional Customer Advisor - Sydney CBD, NSW

NAB is seeking a Regional Customer Advisor in Sydney CBD, NSW, to provide exceptional banking services and support to customers. The role involves assisting with account openings, lending, and promoting digital banking options. Candidates should demonstrate a commitment to customer experience, teamwork, and attention to detail. NAB values diversity and inclusion, fostering a supportive work environment for all employees.
Retail Customer Advisor

As a Regional Customer Advisor, you will act as the face of NAB to the community, working closely with our branches across the Sydney CBD Branches. You will be helping customers with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.
• We are empowered to make a positive difference in for customers and communities 
• Everyone is given the opportunity to learn, grow and achieve. ​
• You’ll be supported to manage your career, work and life 

In this role, you will
• Helping customers find NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent and customised customer service experience every step of the way.
• Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date
• Demonstrating our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
• Undertaking ongoing training and development to enhance your career development

What you’ll bring:
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.