Gift Shop Clerk

Holland America/Princess Alaska-Yukon Land Operations is seeking a Gift Shop Clerk in Alaska. Responsibilities include providing customer service, operating cash registers, preparing drinks, and maintaining store displays. Candidates must lift 50 lbs, be 18+, and pass a background check. The role offers benefits like a free cruise after the first season and opportunities for professional growth. This position requires on-site work and is not remote.
Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Having fond memories of vacations with loved ones is an important part of travel. Whether it’s celebrating a birthday, anniversary, or “just because”, vacationers want to take home souvenirs that bring them back to an amazing experience or location. Our retail locations help make this possible. Gift Shop Clerks in certain locations provide knowledge, and guidance and make expresso and coffee drinks to start the morning out right for our guests.

Responsibilities
• Provide product knowledge while assisting and directing guests.
• Operate cash registers while performing financial transactions and balancing cash drawers including end-of-day accounting duties.
• Generating maximum sales while providing excellent customer service and work environment.
• Communicates and coordinates with multiple departments in a friendly and professional manner.
• Prepare the espresso and other hot and cold drinks in accordance with state regulations.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Contributes to the overall display and presentation of the products in the store including stocking, and replenishing merchandise.
• Keep work areas organized, clean, and sanitized.

Requirements
• Must be able to lift 50 lbs./23kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Knowledge, Skills & Abilities:
• Ability to prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits
• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We’re a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Our teams participate in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.

We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.

HAP is committed to a diverse, equitable, and inclusive work environment.

The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.