EH Program Support Specialist

The State of Idaho is seeking an EH Program Support Specialist in Caldwell, ID, to improve community health through support in the Environmental Unit. Responsibilities include supervising customer service representatives, managing office procedures, and overseeing compliance and financial transactions. The position offers a competitive benefits package and may include teleworking options within Idaho, promoting a positive and inclusive work environment.
Description

NOTICE: This position is not covered by Social Security. Instead, SWDH employees benefit from a mandatory 401(a) retirement plan with fixed employee and employer contributions.
• Vision: A Healthier Southwest Idaho.
• Mission: To promote the health and wellness of those who live, work and play in Southwest Idaho.
• Values: Accountability, customer-focused, and teamwork influence the work we do and the difference we hope to make.

Are you looking for an opportunity to serve the communities of Adams, Washington, Payette, Gem, Canyon, and Owyhee counties? Do you crave a job where you can make a difference and serve the public? Southwest District Health (SWDH) is recruiting an EH Program Support Specialist to join the dedicated group of public health professionals in the Environmental Unit with the Division of Environmental and Community Health Services (ECHS).

As an EH Program Support Specialist and public health employee, you will serve an active role in improving the health of your community. As part of a small, but mighty team, you will supervise a team of Customer Service Representatives and provide direct support to the Division Administrator and Facilities and Land Development Program Managers within the ECHS Division. This position also manages office procedures, compliance processes, data systems, and customer interactions; ensuring seamless coordination between departments while overseeing financial transactions, training logistics, software management, and public inquiries.

If you crave team-oriented work, purpose, and work/life balance, perhaps it's time you considered a career with SWDH. We're all about shaking up the stereotype that working in government is dull. We're disruptors and innovators, all passionately sharing the same vision of making Southwest Idaho the best place to live, work, and play. We believe in fostering a positive and inclusive workplace where everyone can thrive.

This position may include a teleworking option from within Idaho.

Excellent Benefits

This budgeted, regular full-time position offers a competitive benefits package including PERSI (one of the BEST RETIREMENT system available in the Nation) with a lifetime benefit!
• Medical, Dental, and Vision benefits (Employee-only PPO coverage at $70.74/month for medical/vision and $12.08/month for dental; low-cost options for family members. Free High Deductible Health Plan for employees; low-cost for dependents.)
• Life Insurance (FREE basic coverage; paid supplemental options for employees and dependents.)
• 11 paid holidays, generous vacation, and sick leave accrual starting immediately. (Holiday pay and accruals are prorated based on hours worked.)
• Mandatory 401(a) retirement program with 12.4% combined contributions
• Optional 401(k) and 457 Saving Plans
• Wellness Programs
• Flexible and family-supported policies, including 8 weeks paid parental leave
• Bring your canine friend to work on Fridays
• In-house fitness room and outdoor walking path
• Ongoing internal and external training opportunities
• Student Loan Forgiveness and Tuition Reimbursement!
• Easy commute with reverse traffic flow from Boise to Caldwell

Our generous benefits package boosts total compensation for full-time Program Specialist, transforming the base pay range from $25.79 - $30.34/hour to an estimated total compensation value, including benefits, of $37.79 - $43.35/hour, showcasing our investment in your well-being and professional growth.

Typical Duties:

Candidates must be able to complete the essential job functions with or without reasonable accommodation and meet all the mandatory qualifications of the position.
• Develop and maintain strategic support plans for the Front Office Section to ensure seamless coordination with Land Development and Facilities teams.
• Oversee office procedures and compliance documentation for programs audited by Idaho Department of Health and Welfare (IDHW) and Department of Environmental Quality (DEQ), including childcare, food, and wastewater programs.
• Serve as the primary liaison for temporary food event coordination between the public and Facilities teams.
• Manage logistics, registration, and payments for public health trainings, including Certified Food Protection Manager and installer training sessions.
• Supervise daily financial operations such as deposits, fee collection, purchasing, and travel coordination for Customer Service and Environmental Health teams.
• Lead administration of the Environmental Health (EH) inspection software (Hedgehog), providing system training, troubleshooting, and data reporting for Program Managers.
• Support annual audits and ensure data accuracy and program compliance across EH systems and processes.
• Deliver staff and customer training on system use, develop user guides and manuals, and manage the online portal for positive public interaction.
• Supervise Customer Service staff, handling hiring, scheduling, performance management, and daily team operations.
• Respond to public inquiries, maintain strong interagency communication, and ensure high-quality customer service and public relations.

Minimum Qualifications:

You must possess all the minimum qualifications listed below to qualify for this position. All required experience and/or education must be listed under the work history section of this application OR on your resume and must include a detailed explanation of your roles and responsibilities at each relevant employer.

Minimum Qualifications (MQ):
• Some knowledge of:
- Management practices
- Program or project planning and implementation

Some Knowledge is typically gained through either 2-4 relevant college courses, 6 months to 2 years of entry-level related work experience, or a combination of coursework and experience demonstrating the necessary knowledge.
• Approximately 1-2 years of related work experience developing and evaluating policies and procedures.

MQ Specialty:
• Valid Driver’s License
• Approximately 2 years of related work experience supervising staff.

Ideal Knowledge, Skill, and Abilities:
• Ability to read, write, and speak Spanish.

Supplemental Information:

This position is not covered by Social Security. As a result, employees do not pay Social Security taxes and will not earn credits toward Social Security retirement, disability, or survivor benefits based on earnings from this job. However, Medicare taxes will still be withheld, and these earnings will count toward Medicare eligibility.

Who May Apply

Individuals who meet all the “MQ’s” and “MQ Specialties” listed above. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodation may be directed to the contact listed on this job posting.

How to Apply

Log in to your https://statecareers.idaho.gov/ account, find this job announcement and select the Apply Now button. Attach your most current resume and follow the promptings to complete the exam. Hit submit. Applications will be accepted through 4:59 PM MST on the posting end date.

The successful candidate will have a history and background supportive of the department's mission goal and be required to complete a pre-employment drug test and a criminal history background check to include fingerprints.

SWDH is an equal opportunity employer and hiring is done without regard to race, color, religion, national origin, marital status, sex, age, or disability, exercising the right to family care and medical leave. In addition, preference may be given to veterans who qualify under state and federal laws and regulations. Please direct requests for Reasonable Accommodation to the interview scheduler at the time the interview is scheduled. You may direct any additional questions regarding Reasonable Accommodation or Equal Employment Opportunity for this position(s) to the Human Resource Office at 208.455.5307.

NOTICE: Idaho's Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.

To learn more about Southwest District Health, please visit SWDH.id.gov.

If you would like to become a part of our team, we encourage you to apply.

If you have questions about this position, please contact us at:
Email: Human.Resouces@swdh.id.gov
Phone: 208.455.5307