Deskside Support Technician

N Consulting Global is seeking a Deskside Support Technician in Fort Madison, IA. The role requires 5+ years of experience with Microsoft Client OS, Active Directory, and desktop infrastructure management. Responsibilities include hardware maintenance, software troubleshooting, and collaboration with the tech team. The position emphasizes strong technical skills, communication, and customer service. Relevant certifications like ITIL V3 are desirable but not mandatory.
Job Description: -

The Deskside support member should have strong technical knowledge and hands–on experience on below technologies:
• Microsoft Client OS (Win10, 11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management

Detailed Job Description
• Possess 5+ years of relevant experience.
• Experience with Microsoft desktop operating system and Windows application deployment, configuration and management
• Windows Client Administration
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Maintain client databases with up-to-date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
• Develop in- depth technical knowledge and domain expertise within End User Computing technologies
• Proactive and passionate of the End User Computing world, with strong interpersonal skills and excellent time management skills
• Strong capabilities in Windows 10 ,11 support, migration & Deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment
• Communication and Analytical skills

Desirable (not mandatory): Relevant technical & process certifications:
• ITIL V3