Customer Service Project Coordinator

6 Degrees Collective is seeking a Customer Service Project Coordinator in Santa Clarita, CA. The role involves client communication, project coordination, team collaboration, and problem-solving to ensure successful project delivery and customer satisfaction. Candidates should have a Bachelor's degree and 1-3 years of experience in customer service or project management. The position offers growth opportunities in the Beauty & Personal Care industry within a dynamic and collaborative environment.
About Us:

At 6 Degrees Collective, we are an exciting, fast-growing company committed to making a difference in the Beauty & Personal Care industry. As we continue to expand, we are looking for an energetic and driven Customer Service/Project Coordinator to join our team. This role offers a unique opportunity to grow alongside a rapidly evolving company and play a key role in delivering exceptional service and successful projects. If you’re passionate about customer satisfaction, project management, and career advancement, we want to hear from you!

Position Overview:

As a Customer Service/Project Coordinator, you will be the bridge between our clients and our internal teams, ensuring projects run smoothly while delivering an outstanding customer experience. You will manage multiple projects, coordinate resources, and communicate effectively with clients to make sure their needs are met. This role requires strong communication skills, organizational abilities, and a passion for problem-solving. It’s a great opportunity to take ownership of your work and contribute directly to the company’s success.

Key Responsibilities:
• Client Communication: Act as the primary point of contact for clients, responding to inquiries, addressing concerns, and providing updates on project progress.
• Project Coordination: Oversee the planning and execution of projects, ensuring that timelines, quality standards, and client expectations are met.
• Team Collaboration: Work closely with internal teams, including sales, operations, and marketing, to ensure seamless project delivery.
• Problem-Solving: Resolve issues as they arise, ensuring customer satisfaction and project success while maintaining a positive relationship with clients.
• Reporting: Track project milestones, deadlines, and budgets, providing regular updates to both clients and internal stakeholders.
• Continuous Improvement: Identify and implement process improvements to streamline project management and enhance the customer experience.

Qualifications:
• Education: A Bachelor’s Degree is required.
• Experience: Previous experience in customer service or project management (1-3 years preferred).
• Communication Skills: Excellent verbal and written communication skills in English—ability to communicate clearly and effectively with clients and team members.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., Asana, Trello, or similar platforms).
• Organizational Skills: Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Problem-Solving: Strong critical thinking skills with the ability to find solutions quickly and efficiently.
• Attention to Detail: High attention to detail to ensure projects meet quality standards and client expectations.

Why Join Us?
• Beauty & Personal Care Industry: This multi-billion dollar industry needs talented individuals that are willing to be part of this exciting and ever-growing and thriving industry!
• Growth Opportunities: This role offers excellent opportunities for professional growth and development within a rapidly growing company.
• Dynamic Environment: Be part of a fast-paced, innovative team where every day brings new challenges and opportunities.
• Collaborative Culture: Join a supportive team where your ideas are valued, and collaboration is key to success.
• Competitive Compensation: We offer a competitive salary and benefits package.
• Impact: As a key member of our team, your work will directly contribute to the company’s continued growth and success.

How to Apply:

If you're ready to take your career to the next level in a fast-growing company, we'd love to hear from you! Please submit your resume and a cover letter detailing why you’re the perfect fit for this role to HR.recruitment@6degrees.com. We can’t wait to meet you!

Job Type: Full-time

Pay: Starts from $60,000.00 per year and higher depending on experience

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:
• Day shift

Work Location: In person