Client Service Manager II - Commercial and Investment Bank

JPMorgan Chase is hiring a Client Service Manager II in Valenzuela City, Philippines. This role involves leading a Client Service Team, ensuring operational controls and compliance, and enhancing client service quality. Responsibilities include coordinating HR activities, monitoring client reports, and collaborating with management. Candidates should have a BA degree or 8 years of relevant experience, strong interpersonal skills, and knowledge of banking products and regulations.
Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.

As a Client Service Manager within the Commercial and Investment Bank, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job responsibilities:
• Lead regular market meetings to update staff on operations development, product enhancements, system improvements or problems
• Monitor client reports and investigating changes in revenue, product usage, and outstanding loan issues
• Assure compliance with all Chase auditing policies and procedures
• Provide input into financial budget for Client Service Team and support plan achievement
• Support national strategic implementation plans as a member of the Client Service Leadership Team
• Participate in national project teams representing Client Service
• Provide a collaborative, communicative and productive environment for all Client Service Professionals
• Work with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
• Collaborate with market management and HR to ensure personnel policies are adhered to, participate in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
• Perform other special duties or assignments as requested or required

Required qualifications, capabilities and skills:
• BA degree or a minimum of 8 years in customer service, operations, sales or management experience,
• Strong interpersonal skills with proven supervisory abilities
• Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
• Thorough knowledge of financial exposure and operational risk associated with bank products and services
• Effective problem solving, oral and written communication skills
• Ability to exercise sound judgment and make effective decisions
• Ability to prioritize, handle multiple tasks and work under pressure in a team environment
• A self-starter who does not require close supervision

Preferred qualifications, capabilities and skills:
• Experience within the Commercial Banking or in Treasury Services

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.