Bicycle Mechanic / Retail Associate

Zoomo is seeking a Bicycle Mechanic / Retail Associate for their Brisbane store. The role involves onboarding riders, providing technical support, and servicing e-bikes. Candidates should have experience in bike repair, excellent customer service skills, and the ability to manage multiple tasks. This is a full-time position that requires in-person presence at the Fortitude Valley location, making it not a remote job.
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

The Role

We are seeking an experienced Bicycle Mechanic / Retail Associate with expertise in electric bike repair to join our team on a full time basis and be the face of Zoomo at our Brisbane location! The successful candidate will work in a hybrid role; leading our Brisbane store's retail Front of House - helping our riders get onboarded and giving them the skills they need to get riding, and using their technical expertise in the Back of House workshop to service and repair bikes, ensuring they are safe, reliable, and performing at their best.

This role will require a reliable and confident self-starter who enjoys making an impact and brining the energy! The successful individual will report into the our City Operations Manager who is primarily based in Sydney (with regular travel to Brisbane).

Your main responsibilities will include:
• Ensure our riders have a seamless in-person support experience
• Take our riders through their onboarding process and all safety requirements
• Help our riders troubleshoot any issues they may experience
• Perform repairs and maintenance on Zoomo's e-bikes, including but not limited to: replacing batteries, motors, controllers, wiring, brakes, drivetrain components, and suspension systems.
• Utilize specialized tools and equipment to perform advanced repairs, such as wheel truing, headset adjustments, and frame alignment.
• Communicate effectively with customers, answering questions and providing recommendations on bike maintenance, repair, and upgrades.
• Keep accurate records of all work performed on bicycles, including detailed notes on parts and labor.
• Maintain a clean and organized workshop, ensuring that tools and equipment are in good condition and properly stored.
• Work closely with the City Operations Manager (who is primarily based in Sydney) to work on continuous process and operational improvements to ensure the store and team's success.
• Experience with e-bikes and their electrical components i.e. lithium-ion batteries
• Experience in a retail or customer facing operational environment
• Fantastic communication and customer service skills
• Strong organisational skills and ability to handle multiple responsibilities and tasks
• Comfortable working with tools and software
• Excellent attention to all the little details, with great pride in the quality of work
• A natural team player, humble and willing to get their hands dirty, helping others
• A passion for bikes or cycling
• Ability to commit to a full time roster
• Free bike use - access to your very own Zoomo e-bike to use, free!
• L&D - Learning & Development Allowance and Leave Days to invest in your personal career growth
• Extra Annual Leave days - "Zoomo Days" as a reward for your tenure
• Wellbeing - Access to free and unlimited well-being support and professional counselling
• Discounted Health Insurance - access to a discounted corporate rate for private health
• Paid Parental Leave - A Zoomo funded scheme to support new parents
• Employee Referral Program - to reward you for helping us hire other Zoomers!
• Regular Social Events - a dedicated "Joy Committee" who organise fun team events like pub feeds, team drinks, bowling etc!

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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