Back Office Product Support (Workday Integration Consultant)

Atlas Professionals is seeking a Back Office Product Support (Workday Integration Consultant) based in Makati City, Philippines. The role involves providing end-user support for back-office systems, prioritizing requests, and collaborating with external consultants. Responsibilities include addressing accounting inquiries, translating system requirements, and light configuration of Workday. Candidates should have a degree in ICT or related fields, a passion for IT, and basic finance knowledge. This is a junior position with growth potential.
Role: Back Office Product Support (Workday Integration Consultant)
Location: Makati, Philippines

About Atlas Professionals
With a presence in over 20 countries, we offer job opportunities across the globe. Atlas Professionals employs a large workforce, providing job placement to thousands of professionals daily in a variety of specialized roles. The addition of Next Wave Partners with offices in Singapore (HQ), US, UK, Australia, Taiwan, Vietnam, Japan and Korea enables Atlas Professionals to even further expand its global footprint and use local expertise to support more clients and professionals in the energy transition worldwide.

What does the day to day look like?
The Back Office Product Support focus is on providing end user support, including, to correctly maintain the functional requirements of the back-office systems (including but not limited to FileLinx and Workday).

The Back Office Product Support is responsible for incoming incidents and requests via the Service Portal and will be the first to review and set priorities of required support.

The Back Office Product Support will discuss with the (back office) Product Owner the prioritisation of each request and implement the request after approval by PO.

The Back Office Product Support will work closely with external consultants when the request requires more detailed Workday knowledge or where we require additional resource to deliver a particular change.

Essential Responsibilities and Tasks
• Providing end user support on accounting questions from the Finance community related to accounting systems and processes responding swiftly and accurately
• Providing end user support on non-finance related questions from the Atlas organization related to back office systems and processes responding swiftly and accurately
• Translating functional (not technical) system requirements from incoming requests via Service Portal and aligning with the back-office product owner on prioritisation
• Giving support on workable solutions for the Finance community
• Light configuration of Workday and any other back-office systems when necessary
• Assist and provide support to external consultants
• Setup, configure and maintain security rights, roles and individual level permissions
• Support in maintaining the HR updates relating to organisation data
• This is a junior position with the opportunity to grow into a Back Office Configurator role

Skills and Expertise
• A degree in either ICT, business administration / economics / accounting information systems or as an engineer; or has the ability to perform at this level by relevant experience.
• Has a passion for IT / configuration experience
• Understands basic Finance processes / accounting experience
• The ability to elicit requirements, design a process and define process steps
• Analytical skills and an informed, evidence-based approach
• Investigator mentality (answering the ‘why’ behind the request / get to the bottom of a request)
• Service minded (to the level that we own the question and answer and not just satisfy the customer)
• Safeguard company policies and standards.
• Teamwork: Making active contributions to joint results or problem resolutions, also when the collaboration concerns a subject that is not in their own direct personal interest.
• Able to communicate clearly (fluently) in the English language, both written and verbal.

More info
We are fortunate to have a fantastic team, great professionals working for us and clients that we have worked with for years. We look to build teams that represent a variety of backgrounds, perspectives, abilities and ultimately decide employment on the basis of merit. If you're eager to join the Atlas family and to learn more about our unique industry and think you have what we're looking for, then we would love to hear from you.

Job Types: Full-time, Permanent

Schedule:
• 8 hour shift
• Day shift

Experience:
• Workday Integration: 1 year (Required)

Willingness to travel:
• 100% (Required)